Troubleshooting
Browse all help topics in this section. Each article opens on its own page so setup steps and troubleshooting guidance stay focused.
Troubleshooting
19 topics in this section
How do I access the internet using a Viafigo eSIM on a Google Pixel device?
Use this guide to check the most common causes first, then work through the recommended fixes.
What should I do if I can't delete a Viafigo eSIM on my Samsung Galaxy S22?
Use this guide to check the most common causes first, then work through the recommended fixes.
What should I do if the eSIM is stuck activating on my iOS device?
Use this guide to check the most common causes first, then work through the recommended fixes.
I'm experiencing the 'Cellular Plans From This Carrier Cannot be Added' error message
Use this guide to check the most common causes first, then work through the recommended fixes.
I'm experiencing the 'Unable to Complete Cellular Plan Change' error message
Use this guide to check the most common causes first, then work through the recommended fixes.
How do I access the internet using a Viafigo eSIM on a Samsung Galaxy device?
Use this guide to check the most common causes first, then work through the recommended fixes.
I am experiencing PDP Authentication Failure
Use this guide to check the most common causes first, then work through the recommended fixes.
Can I use iMessage with my eSIM?
Use this guide to check the most common causes first, then work through the recommended fixes.
How do I access the internet using a Viafigo eSIM on an iOS device?
Use this guide to check the most common causes first, then work through the recommended fixes.
I can't scan my QR code
Use this guide to check the most common causes first, then work through the recommended fixes.
What can I do if my device is network or carrier locked?
Use this guide to check the most common causes first, then work through the recommended fixes.
I'm experiencing the 'This code is no longer valid' error
Use this guide to check the most common causes first, then work through the recommended fixes.
Why can't I find my eSIM when the Viafigo app says it's been installed?
Use this guide to check the most common causes first, then work through the recommended fixes.
Why is my top-up package not activating?
Use this guide to check the most common causes first, then work through the recommended fixes.
Why haven't I received my eSIM or top-up yet?
Use this guide to check the most common causes first, then work through the recommended fixes.
Why is my eSIM connecting to the wrong network?
Use this guide to check the most common causes first, then work through the recommended fixes.
Why is my eSIM not working?
Use this guide to check the most common causes first, then work through the recommended fixes.
Why am I seeing the Unable to Activate eSIM error on iOS?
Use this guide to check the most common causes first, then work through the recommended fixes.
Why is my eSIM internet so slow and how can I fix it?
Use this guide to check the most common causes first, then work through the recommended fixes.